Terms & Conditions

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between FictionJewellery.co.uk and the customer will exist once an order has been accepted, processed, dispatched and received.


Disclaimer: To the fullest extent permitted at law, Fiction Candy Jewellery is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Fiction Candy Jewellery does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Fiction Candy Jewellery nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Fiction Candy Jewellery does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Fiction Candy Jewellery, its affiliates, directors, employees or other representatives. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.

Fulfilment Due to the nature of our business, stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping. Once you have placed an order with Fiction Candy Jewellery an email will be sent to you confirming your order details. A second e-mail will be sent once your order has been dispatched. It is important that you give us a valid email address so you can receive these emails.

Fiction Candy Jewellery reserve the right to accept or reject any order at our absolute discretion. Whilst we try to ensure that such prices are accurate, Route One reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

In addition to the United Kingdom and the Channel Islands we can deliver world wide. 
Cancellation of orders unfortunately, given the nature of electronic commerce, it is not possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Payment and Security: We accept payments from
Visa / Delta / Electron, MasterCard / Eurocard, PayPal Top Up Card, Maestro, American Express. Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo. For your security, all our credit card transactions are processed by PayPal. PayPal ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.
 

Governing law: These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Fiction Candy Jewellery election) shall have jurisdiction to resolve any disputes between you and Fiction Candy Jewellery, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this Web site or any Linked site in the event that Fiction Candy Jewellery have elected England as the jurisdiction. 
Entire agreement: The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Fiction Candy Jewellery. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Route One.
None of the above affects you statutory rights under English Law.

Cancelling an order under the Distance Selling Regulations: In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.
We will accept confirmation of order cancellation via telephone if your order is submitting and yet to be despatched as well as email or letter. If your order has been despatched, you must write a letter to us to request cancellation, we will not accept any other method of cancellation. The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address.
We will cancel and refund the order including original postage costs as long as the whole order is returned. You will be refunded within 30 days. We cannot accept cancellation of an order if goods have been made specific for a customer and have been despatched.
We strongly recommend recorded or signed for delivery so the parcel is insured and trackable as all goods are the customer’s responsibility until they have reached Fiction Candy Jewellery. You must take reasonable care of the goods while in your care and they will be returned at customers cost. All goods must be returned within 7 days of the requested cancellation.
All goods should be returned with their original labels and packaging in appropriate wrapping for transit. We will not accept goods returned with postage labels attached to the products or the product packaging, we may claim against you for breach of this statutory right.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.